Position Summary...

As a Data Analyst (Customer Care), you will work closely with the internal teams and cross-functional partners in the business unit of Stores, eCommerce, International and US Technology, Marketing, CX partners and Financial Services. The main purpose of this position is to provide a range of custom and standard analytical services, leveraging data and business knowledge.

Reporting to the Sr. Manager Contact Center you will collaborate within the team and wider stakeholders to understand their operations, data structures, and analytical requirements to develop and enhance analytical dashboards, models and reports to drive Contact Center performance and drive process improvements. More so, you will be partnering with them to create and/or recommend data driven analytics to help business make informed decisions.

What you'll do...

• Work closely with cx partners, marketing, operations, product team, cross-functional business partners and external vendors to understand reporting requirements, identify gaps and assist in building data marts and cubes to enable reporting solutions
• Analyze customer and survey metrics, perform exploratory data analysis with the goal to uncover trends, find root causes of forecast inaccuracies and develop innovative features that can drive additional value for customers
• Solve complex data science problems using the breadth of tools available at Walmart – including problem framing, data preparation, model building, model deployment and output consumption in the form of dashboards. For e.g. Power B, Tableau
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling and interpreting data into a digestible and actionable format. Assist in developing automated solutions for Data Visualization & Reporting
• Be the bridge between business and technical teams for the data domain, coordinating with various business and engineering teams on data quality issues and issue resolutions
• Building organization-wide relationships to move initiatives forward and position ideas to enhance the likelihood for success
• Ensuring reporting compliance within organization by managing data integrity and executing quality checks and reconciliation exercises to ensure accurate reporting
• Contributing to the documentation, QA, and organization of our datasets

The pay range for this position is $64,700.00 - $88,990.00. Pay will be determined based on relevant experience.

‎ 

L’échelle salariale pour ce poste est de 64,700.00 à 88,990.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

ㅤ

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

• Find Jobs

ㅤ

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

R-2385757