Position Summary...

The Manager, Business Operations eCommerce drives strategy, execution, and growth of omni-channel programs. Responsibilities include vendor management, operational planning, and ensuring compliance, financial scrutiny, and customer satisfaction.

What you'll do...

The Manager, Business Operations eCommerce is a critical role within the WFS Business team who’ll be the sole Point of contact between Business and Operations (FC, Transportation and Returns), responsible for smooth functioning of Daily operations as well as Expansion of the Program. This person would also be expected to spend 25-35% on site at the FC and RC, establishing processes and managing cross-functional collaboration between multiple teams. The person will identify and deliver operational improvements on a day-to-day basis and also be responsible for development and execution of solutions that in turn impact both Seller and Customer NPS, positively.

Responsibilities

• Monitor daily operational performance of key Metrics such as On-time shipment, Unshipped Orders, Inbound SLA, Undelivered Orders, Returns Rate to identify opportunities and issues

• Analyze and solve operational barriers with a focus on understanding root causes and driving forward opportunities to enhance productivity and efficiency

• Work closely with Product to roll-out new features and making sure there’s no disruption to Operations

• Work cross-functionally with key stakeholders across different assets such as FC Operations, QA, Inbounding, Outbounding and Transportation to implement processes in a scalable format

• Own the Restocking program end-to-end, including but not limited to FC Ops, TRG Ops, Tech issues and ramping up Re-stocking program to 40% by EOY

• Improve Data visibility and Reporting of all Supply chain metrics, working with Supply Chain and Analytics

Qualifications

• Bachelor’s degree in Business, engineering or relevant field of study with 5-7 years of experience working in Supply Chain or Operations, preferably in eCommerce, or other relevant experience. 1-3 years of supervisory/managerial experience is an asset.

• Bias for action, highly organized and a passion for solving customer problems

• Strong business analysis skills, including understanding issues, requirements gathering and creating solutions for users

• Good to have Microsoft Office Tools, Ops Management, SQL

• Excellent data analytical and communication skills

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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