Position Summary...

The Manager, Business Operations eCommerce drives strategy, execution, and growth of omni-channel programs. Responsibilities include vendor management, operational planning, and ensuring compliance, financial scrutiny, and customer satisfaction.

What you'll do...

The Manager, Business Operations eCommerce manages the strategy and execution of third-party vendor programs. This role involves negotiating contracts, controlling costs, and mitigating risks while ensuring service delivery and compliance with legal and financial standards. The manager also oversees driver payments, benchmarking solutions, and developing programs to increase satisfaction and retention.

Operational planning focuses on supply needs, with the manager developing incentives to optimize resource efficiency. The manager collaborates with stakeholders to drive program expansion and scalability, ensuring alignment with business goals and profitability. This position also supports the development of new on-demand delivery programs by leveraging industry best practices.

The manager reports on program performance to senior leadership, identifying metrics and addressing blockers. Responsibilities also include supporting financial activities such as P&L, budget development, and expense management while ensuring compliance with payment processes. The role requires cross-functional collaboration with teams such as Legal, Compliance, Technology, Operations, and Finance to achieve strategic objectives.

Additionally, the manager may develop and implement customer value propositions, driving project outcomes by leveraging data insights and continuous improvement initiatives. The goal is to enhance customer experience and market share while maintaining agility to adapt to shifting business priorities.


Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Qualifications:

• Bachelor degree or higher
• Specialization in math, statistics, economics
• Data reporting and visualization tools like Power BI, Tableau, Looker

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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