Position Summary...

The Manager, Process Operations will map, analyze & evaluate existing processes, operational practices and recommend adjustments in workflows or processes to drive growth and scalability. The role will work cross functionally with all WMC teams to investigate any issues, challenges or process gaps as well as implement the required changes and manage transitions. In addition, the role will be responsible for supporting the commercialization of any new ad products, specifically looking at how it will be operationalized to enable sales, execution, reporting & billing.

What you'll do...

Business Process Management & Optimization

• Process Documentation: Document current processes and create detailed process maps to provide a clear understanding of workflow and dependencies.
• Process Analysis: Evaluate existing business processes to identify areas of improvement, inefficiencies, and bottlenecks.
• Collaboration: Work closely with cross-functional teams to gather input, feedback, and insights to refine and optimize processes
• Optimization: Identify opportunities for process improvement and implement changes to enhance efficiency, reduce costs, and improve overall performance. Regularly review and refine processes based on feedback and performance metrics.
• Change Management: Facilitate and manage the change process associated with implementing new or modified business processes
• Communication: Effectively communicate changes, updates, and improvements to all relevant stakeholders within the organization
• Training: Support the sales enablement and training teams with providing inputs to training employees on new processes and ensure that they are equipped to adapt to changes effectively.

Business Operations Support

• Standardization: Establish and enforce standard operating procedures to ensure consistency and compliance across the organization.
• Technology Integration: Explore and recommend technology solutions that can automate and streamline business processes.
• Operational Support: Offer support to Sales, Client Services and Campaign Delivery teams, addressing day-to-day challenges and ensuring smooth workflow.
• Issue Resolution: Act as a point of contact for operational issues, working to identify, troubleshoot, and resolve problems that may arise.
• Communication Liaison: Facilitate communication between different teams, ensuring that information flows seamlessly and operational needs are met.
• Documentation: Maintain and update documentation related to operational processes, ensuring that information is accurate and accessible to relevant stakeholders.
• Training and Onboarding: Assist in the training and onboarding of new staff, ensuring they are well equipped to contribute effectively to operational processes.

Go to Market Process Support  

• Responsible for End-to-end process and systems setup for new ad product implementations
• Provide operational guidance and support for new ad product commercialization plan
• Support the sales enablement team with training, tools, and other resources to support go-to-market
• Support updates to the media playbook and rate card

Qualifications:

• 3-7 years experience in digital operations, support or related leadership role
• Proficient in sales enablement and project management tools such as Salesforce, JIRA, Confluence and CMS platforms
• Strong knowledge of digital media and its industry best practices
• Strong analytical and problem-solving skills, enabling you to make data driven decisions effectively
• Demonstrate operational rigor by consistently seeking innovative solutions to enhance processes and address system inefficiencies
• Able to analyze, document and map operational processes through workflows
• Demonstrated success in leading complex, cross-functional programs and teams
• Advanced stakeholder management
• Bonus: retail media operational experience

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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