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(CAN) Senior Specialist, On Demand Shop & Deliver - Trust & Safety

Mississauga, Canada

Retail Hourly

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Walmart stores are at the heart of the local community

As an associate, you’ll be the welcoming face our customers see each time they visit our stores. You offer that helping hand and keep our shelves full of the great products that our customers want and expect so that they come back time after time.

At Walmart, you’ll be part of a team working together to deliver exceptional customer experiences and helping Canadians save money to live better.

  • Job Type: Regular/Permanent
  • Schedule: Morning, afternoons, evenings, nights

Success Profile

What makes a successful (CAN) Senior Specialist, On Demand Shop & Deliver - Trust & Safety at Walmart? Check out the top traits we’re looking for and see if you have the right mix.

  • Flexible
  • Helpful
  • Good Listener
  • Team Player
  • Communicator
  • Positive

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Benefits

  • Healthcare

  • Dental*

  • Life Insurance*

  • Paid Vacation*

  • Advanced ED

  • Store Discount

  • EQ Health

  • Special discount days

*To be based on hours or employment status (i.e., Full -Time/Part-Time)

Responsibilities

(CAN) Senior Specialist, On Demand Shop & Deliver - Trust & Safety


Mississauga, Canada
Retail Operations
02/12/2024 Regular/Permanent R-1772741

Position Summary...

The Sr. Specialist, On Demand Shop & Deliver, owns trust and safety as well as compliance-related responsibilities for the Spark Driver platform. They are responsible for ensuring that drivers, customers, and associates trust Walmart and the Spark Driver platform, can participate in delivery-related actions safely, and that the Spark Driver platform is compliant with Walmart internal and regulatory policies. Their duties include leading the execution and updates of the Trust & Safety framework, identifying new compliance-related technology features, coordinating privacy-related tasks, and owning the top-up insurance program for drivers as well as the background check process. They will work cross-functionally with Legal, Compliance, Technology, and Business teams in Canada and the United States.

What you'll do...

Lead the implementation of the new background check process and criteria for driver onboarding to ensure only qualified applicants are advancing to the next onboarding step. Work closely with Legal and Technology teams, as well as subject matter experts in the US and Canada. Post-launch, review flagged background checks, audit the system regularly, identify risks and improvements, and work with Legal and Technology teams to enhance the system.

Work closely with the Real Estate team to implement top-up vehicle insurance for drivers and own the execution of this program post-launch. These responsibilities include reviewing potential insurance vendors, selecting and setting up the vendor, developing up the insurance claims process for drivers, and helping triage/process claims for alleged incidents.

Identifies new technology features supporting compliance to Walmart internal and regulatory needs. Works closely with Legal, Compliance, and Technology to develop requirements and ensure a successful and timely launch. Features may address, but are not limited to, food safety, privacy, payments, or adapting to new provincial regulations.

Coordinate privacy compliance-related responsibilities within the Spark Driver team. Conduct preliminary privacy assessments for various aspects of the Spark Driver platform (both technology and process related), draft privacy disclosures (for the app/website/communications), partner with the Technology team on EPRAs (Enterprise Privacy Risk Assessments), and work closely with Legal and Privacy Compliance teams to ensure the platform is compliant.

Leads the execution of the Trust & Safety framework for the Spark Driver program. Monitors and actions critical (i.e. egregious) alleged incidents from customers, associates, and drivers. This process includes determining severity level of the alleged incident, coordinating stakeholders to investigate, escalating to the appropriate teams within Walmart and monitoring investigation progress, and/or deactivating drivers.

Owns the Trust & Safety framework for the Spark Driver program. Identifies improvements to the framework and related processes across partner teams and works with cross-functional stakeholders to prioritize and implement those enhancements.

Be a subject matter experience on compliance to Walmart’s standards as well as in the on demand/last mile gig industry. Stay up to date with industry trends and news. Train and mentor team members and cross-functional stakeholders on compliance best practices, as well as assist product owners with resolving any compliance-related issues for new technology features and enhancements.

Qualifications

  • Bachelor of Commerce or Business Administration, Public Policy or Law, or related discipline
  • Experience in eCommerce platforms and product development
  • Experience in Compliance, Legal, or Safety related teams

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 ARGENITA RD, MISSISSAUGA, ON L5N 1P9, Canada

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