Position Summary...

The Manager, Business Intelligence and Reporting leverages data to generate insights, ensuring high-quality reporting and analysis. This role collaborates with various teams to support strategic decision-making, performance tracking, and stakeholder management, with a strong focus on Customer Experience (CX) Analytics. The position is responsible for measuring customer experience through NPS surveys, analyzing drivers of NPS, and providing actionable insights and recommendations to the business to enhance performance.

What you'll do...

• Work closely with stakeholders to understand business needs and determine the appropriate analytics tools and metrics, with an emphasis on CX measurement and NPS reporting.
• Identify and validate data sources, ensure data integrity, and produce intuitive visualizations and reports.
• Utilize Qualtrics (or similar platforms like Medallia) to design, manage, and analyze customer experience surveys.
• Analyze NPS drivers and deliver insights and recommendations based on analysis to improve business performance.
• Train team members on analytics platforms and maintain strong relationships with internal and external partners.
• Oversee quality management of analysts’ output to ensure accuracy and efficiency.
• Manage vendor relationships to secure necessary analytics tools and platforms, adhering to budget constraints.
• Drive strategic analysis and reporting to support various business units with tailored solutions.
• Develop dashboards and advanced analytical models to enhance data-driven decision-making across the organization.
• Promote a data-driven culture by empowering other departments to analyze and report on their data, fostering continuous improvement in reporting practices and insights generation.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.

Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

The pay range for this position is $91,900.00 - $126,390.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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