Position Summary...

The Manager, Specialty Compliance and Ethics is responsible for ensuring that Walmart's policies, products, and services meet both internal and external legal requirements. This role involves managing compliance and ethics consistency, addressing compliance concerns, developing legislation assessment strategies, and supporting corporate positions on various issues. It also includes ensuring quality pharmacy services, managing trade compliance, and ensuring food safety in logistics facilities and the transportation network.

What you'll do...

• As the Manager, Specialty Compliance and Ethics, you will be responsible for managing the consistency of compliance and ethics, responding to compliance questions, and monitoring laws and regulations. This includes researching laws, regulations, policies, and procedures, and drafting and updating policies and standard operating procedures with input from leadership. You should identify, report, and address compliance concerns, and recommend and develop strategies for identified compliance and ethics gaps.

• You will also manage the development, execution, and maintenance of legislation assessment strategies. This involves identifying and investigating relevant proposed legislation, determining its implications on the business area, and developing plans to adapt to proposed legislation. It's crucial to support the development of corporate positions on various issues by reconciling research into a refined message for review.

• Additionally, you will ensure the delivery of quality pharmacy services by providing direction and technical expertise in the planning, development, coordination, implementation, and evaluation of compliance issues related to pharmacy operations. You will also manage trade compliance, ensuring compliance with all regulatory requirements for all imports and exports of shipments to/from Canada.

• Furthermore, you will drive and enforce food safety performance in our supply chain, particularly focusing on our distribution centers and transportation network. This involves designing and implementing effective, risk-based food safety programs and initiatives to mitigate food safety risk.

• Finally, you are expected to model Walmart values, act as a servant leader, demonstrate curiosity and a growth mindset, and deliver expected business results while putting the customer first. You should foster a culture of belonging, build strong and trusting relationships, and focus on talent management.

• Promote an environment that reinforces the highest standards of ethics and integrity by providing guidance to Walmart associates across Canada, including the interpretation of Walmart’s Code of Conduct, to ensure that recommended actions/behaviours are consistent and aligned with Walmart’s core beliefs and values

• Review and analyze concerns reported through the Global Ethics Helpline to identify risk associated with what is being reported and ensure it is assigned to the appropriate team to review or investigate. 

• Ensure organizational justice and procedural fairness is achieved by successfully managing a portfolio of cases and partnering with appropriate stakeholder to ensure; a timely and through investigation is completed; an appropriate and fair conclusion has been reached and actioned; and risks are identified and remediated as required.

A Typical Day in This Role

• Develop and improve on market specific tools/processes to further enhance case handling to meet or exceed established key performance indicators and business needs.

• Responsible for achieving, reviewing, monitoring and reporting on Walmart Canada’s case metrics to identify trends and insights, and proactively work with the appropriate stakeholders to develop remedial action plans.

• Actively contribute to the development, implementation and/or execution of the ethics training and awareness program

• Responsible for the execution and/or coordination and participation in activities to assess the effectiveness of the ethics program, including but not limited to Risk Assessment, Continuous Improvement Reviews, Compliance Store Tours, Ethics and Compliance Champion program

• Collaborate and share best practices across all compliance areas, Global business partners and other Walmart International markets to drive continuous program improvement

• Other duties as assigned

Qualifications:

• 3 to 5 years of related work experience with either, case management, investigations, HR, Asset Protection and/or Legal

• Ability to exercise sound judgment and decision making

• Exceptional written and verbal communication skills, including the ability to clearly articulate thoughts, rationale and influence others

• Strong problem solving skills coupled with the ability to recommend and make decisions autonomously in the face of ambiguity

• Ability to work cross-functionally, build strong relationships and partner effectively with others to address complex issues

• Strong organizational and time management skills

• Ability to manage competing priorities in a fast paced environment

• Effective training facilitation skills

• Strong analytical skills with a keen attention to detail

• Proficient in Word, PowerPoint and Excel

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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