Position Summary...

The Senior Manager, Associate Relations (Program & Case Management) leads the national workplace investigations case management program across Canada, overseeing investigations related to harassment, discrimination, Code of Conduct, and other related compliance investigations across all business units. This role ensures investigations are conducted in accordance with applicable laws, internal policies, and global governance standards. In addition to managing a team of case managers, this role is accountable for the design, delivery and continuous improvement of the investigations program, including policies, standards, tools, and training. The Senior Manager provides strategic insight through data-driven analysis of investigation trends and outcomes and serves as a trusted advisor to senior leaders to mitigate risk, strengthen culture, and drive continuous improvement.

What you'll do...

Program Leadership & Case Management

• Lead and oversee the end‑to‑end case management program for workplace investigations across Canada, ensuring timely, fair, and high‑quality outcomes in compliance with legal, policy, and global governance requirements.
• Manage and develop a team of case managers, providing direction, coaching, and performance oversight to ensure consistent investigative practices.
• Maintain oversight of investigation workflows, prioritization, and escalation to ensure effective risk management across all business units, including retail and supply chain.
• Lead cross‑functional collaboration with technology and development teams to enhance and optimize the case management system and other investigative or reporting tools.

Investigations & Assessments

• Lead a defined scope of complex or high‑risk workplace investigations and assessments, as required.
• Provide guidance and quality assurance for investigations conducted by case managers, investigators, and trained leaders.
• Ensure investigative findings are well‑documented, defensible, and aligned with best practices and legal standards.

Program Development & Continuous Improvement

• Design, implement, and evolve investigation‑related policies, guidelines, standards, and operating procedures.
• Develop and maintain standardized investigation tools and resources, including intake forms, findings reports, and communication templates.
• Lead the development and delivery of training programs for investigators and leaders who conduct or support workplace investigations.

Analytics, Reporting & Insights

• Analyze investigation data, trends, and outcomes to identify systemic issues, emerging risks, and opportunities for improvement.
• Develop clear, actionable reporting and insights for senior leaders and key stakeholders to support informed decision‑making.
• Use data and insights to influence policy enhancements, training priorities, and risk mitigation strategies.

Stakeholder Partnership & Advisory

• Partner closely with Global Ethics, Compliance, Legal, People, and Operations teams to align investigation practices with enterprise requirements.
• Act as a strategic advisor to senior leaders with practical recommendations that drive cultural and operational improvements.
• Support organizational objectives by proactively identifying risks and contributing to solutions that enhance associate experience and trust.

Leadership Impact

• This role plays a critical leadership role in fostering a respectful, compliant, and accountable workplace culture. Through strong program governance, expert investigations, and strategic insights, the Senior Manager helps support leaders, and strengthen associate confidence in the investigation process.

Qualifications and Expertise

• Appropriate familiarity with applicable employment law and relevant legislation, including human rights, harassment, and discrimination.
• Demonstrated experience leading complex workplace investigations, including high-risk and high-sensitivity matters.
• Proven people leadership experience, with the ability to coach, develop, and hold investigators accountable to high standards of quality and timeliness.
• Strong stakeholder management skills, with experience partnering cross-functionally with Legal, Compliance, Ethics, and People teams.
• Excellent written and verbal communication skills, particularly in reviewing or drafting investigation reports and findings.
• Strong analytical and judgment capabilities, with the ability to manage risk and make sound, defensible decisions.
• Bachelors degree
• Legal degree an asset
• Experience with labour relations framework and working through the grievance process an asset
• Bilingual (French and English) an asset

Skills:

• Ability to provide feedback / advice to management with respect to workplace investigations, human rights and harassment
• Ability to provide advice and direction in the face of ambiguity to business partners
• Sound judgment. Critical in determining whether an appropriate investigation in the circumstances has been conducted and appropriately escalating complex/high risk matters
• Ability to accommodate concurrent and significant demands in multiple areas. 
• Strong communication skills. Ability to communicate through verbal and written communications clearly and concisely.
• Strong organizational and analytical skills.  Comfort with building excel reports, supporting development of dashboards and using new technology
• Ability to work cross-functionally and to develop strong relationships across the business.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.

Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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