(CAN) Customer Service Manager
Kirkland, Canada
Retail Hourly
Walmart stores are at the heart of the local community
As an associate, you’ll be the welcoming face our customers see each time they visit our stores. You offer that helping hand and keep our shelves full of the great products that our customers want and expect so that they come back time after time.
At Walmart, you’ll be part of a team working together to deliver exceptional customer experiences and helping Canadians save money to live better.
- Job Type: Regular/Permanent
- Schedule: Morning, afternoons, evenings, nights
Success Profile
What makes a successful (CAN) Customer Service Manager at Walmart? Check out the top traits we’re looking for and see if you have the right mix.
- Flexible
- Helpful
- Good Listener
- Team Player
- Communicator
- Positive
Life In Store
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Ravish Passy's Journey: From International Student to Senior Manager
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From ordinary to extraordinary: how Walmart Canada helped me grow outside of my comfort zone
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Chasing Opportunity: My Journey with Walmart Canada
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There’s no barrier too challenging for Walmart Canada associate Anthony
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Empowering women and shaping futures through Walmart Canada’s Rising Star program
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Walmart Canada raising store associate wages, investing in technology
Benefits
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Healthcare
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Dental*
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Life Insurance*
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Paid Vacation*
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Advanced ED
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Store Discount
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EQ Health
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Special discount days
*To be based on hours or employment status (i.e., Full -Time/Part-Time)
Responsibilities
(CAN) Customer Service Manager
Kirkland, Canada Hourly Associates
Position Summary...
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!What you'll do...
1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
17000 Rte Transcanadienne, Kirkland, QC H9J 2M5, CanadaAre you currently a Walmart associate?
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